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Frequently Asked Questions

Have a question that isn't answered below? Send us a chat or book time with a Producer to answer all your questions.

Who is ProducerPR for?

ProducerPR is a unique service to help small businesses, creators, and independent salespeople market themselves using social media and organic digital content. So, if you have an online presence that requires you to create content and engage in order to grow your brand and achieve business goals, we can help you.

Do you only do video?

New customers looking only for video production can order video from this link. But ProducerPR has so much more to offer than just video! Our clients receive support, strategy, insights, and commitment that is impossible to bake into a single video. We're here to help your brand grow, not to make you better at buying video.

I don't think I live near you. How are you going to shoot my video?

We have a network of trusted professionals all over the country and will hire a qualified videographer for your plan, hassle-free. Don't worry! This service is included in your plan. (Psst! Don't need us to shoot your video? Request a custom plan!)

I bought a plan but I want add-on ____. How can I buy it?

The add-on might be included in your plan already. After signing up, a new email with a list of the add-ons that aren't included in your plan will be sent to you for your consideration. Add-ons will bill as a second, monthly subscription and can be canceled any time, so you can add and drop them at will.

What if I don't use all my video during the term of my plan?

Unused video in a plan that is canceled in the first 7 calendar days will receive a full refund. Otherwise, Unused video in a monthly plan will either roll over into your next month, or be refunded at half the rate. For quarterly plans, unused video will be refunded at half the rate.

I want to purchase add-on video but I don't know how much my video needs.

It's normal to not know the exact length your finished video will be. We recommend purchasing the maximum amount of time the video may be. Unused add-on video purchased will be refunded to you in full. For larger projects, consider getting a quote by booking a free consultation.

Can I make a custom plan?

Don't see a plan that feels right for you? No problem! Book a free consultation with one of our Producers to build a custom plan that will fit you like a glove.

Can you help me with other types of content?

Yes! All of our plans come standard with a complement of image post creation (such as with Canva) that can be put towards Stories, Instagram/Facebook posts, thumbnails, cover photos, or whatever you want, really. Currently this option is unavailable without purchase of a plan.

I already work with ____, who is really great. Can I still use ProducerPR?

Don't break up with your favorite marketing friend. We have plans of all sizes, so you can offload, supplement, and diversify your content production as you see fit. If you have a videographer you can keep your videographer!

I want to manage my plan or add-ons. What do I do?

To manage your subscription or add-ons, you will need to head to the client portal (provided by Stripe, our transaction partner.) Once logged in, you can change, cancel, or add subscriptions. 

Will I receive a refund if I need to cancel my plan?

Plans that cancel within the first 7 calendar days will receive a full refund. After this period, monthly plans will receive a 50% refund. Quarterly plans that cancel after 7 days will receive a full refund for full, unused months, and a 50% refund for the partially used month.

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